Environment
Parking, cleanliness, toilets, smells, noise and seating.
In branchCustomer experience audits · Kuwait F&B
We visit your branches undercover, so you see what your customers see.
QVisit Consultancy sends undercover auditors into your restaurants and cafés, calls your line and messages your Instagram, then turns it all into one clear scorecard per branch.
Arabic and English
Dine-in, phone and Instagram
Six-pillar scorecard
Visit log · dine-in, nightExample only
19:42Arrived, parked near entranceOn standard
19:43Greeted at the doorOn standard
19:51Order taken8 min wait
20:09Food served, hot, order correctOn standard
—No check-back from staffMissed
20:31Bill paid, receipt keptLogged
Most unhappy customers never complain. They just stop coming back.
You can’t be in every branch at every hour. Staff behave differently when the owner walks in, and one visit only shows you one shift on one day.
We visit as ordinary customers, again and again, at different times of day and on different days of the week. That gives you a fair, averaged picture of how each location really runs, and where it slips.
How it works
From a first meeting to a branch-by-branch report
Every audit follows the same process, so the results are consistent and every future audit can be compared with the last one.
Step 1
Quote meeting
We learn about your brand, your branches and what you want to improve, then send you a proposal.
Step 2
Audit plan
We plan repeat visits to every branch across mornings, afternoons and nights, on weekdays and weekends.
Step 3
Undercover visits
Our auditors order, observe and time everything, then score each visit the same day.
Step 4
Report and presentation
You get a scorecard for every branch, clear findings and practical recommendations, presented in person.
Audit length grows with your brand
Every branch gets the same depth of auditing, whether you run one location or twenty. Larger brands get a longer audit so the visits can be spread out properly.
| Your brand | Audit length |
|---|---|
| 1–4 branches | 3 months |
| 5–9 branches | 6 months |
| 10+ branches | 9 months |
What we score
Six pillars, each scored out of 10
Every score comes with a written reason and evidence: a timestamp, a receipt, a photo or a screenshot.
Food quality
Temperature, cooking, presentation, order accuracy and consistency across visits.
In branchCustomer service
Welcome, attitude, speed of service, food arrival time and check-backs.
In branchCompany policies
Whether your own service standards and training actually show on the floor.
In branchContact center
How fast your line is answered, and how well and politely the question is handled.
RemoteInstagram DMs
Reply time, accuracy and tone in your inbox, in the language the customer writes in.
RemoteWhat you get
Findings you can act on, branch by branch
✓
A scorecard for every branch
All six pillars side by side, plus one overall score out of 10.
✓
Evidence behind each score
Timestamps, receipts, photos, call logs and DM screenshots.
✓
Clear recommendations
What to fix first, which branch needs attention, and which shift is slipping.
✓
A report presented in person
We walk you and your managers through the results and answer questions.
✓
Comparable repeat audits
The same method every time, so your next audit shows exactly what improved.
Branch scorecardExample only
Illustration of the report format, not real client data. Orange bars mark pillars below 6.5 that need attention.
Who it’s for
Built for growing restaurant and café brands
Especially brands with more than one branch, where the owner can’t be everywhere at once.
- You’re opening new branches and want every one to match your best.
- You’ve invested in staff training and want to know if it’s working.
- Reviews are slipping and you can’t tell which branch or shift is the cause.
- Your phone line and Instagram inbox handle orders, and nobody checks them.
Questions
Frequently asked
Will my staff know they’re being audited?
No. Our auditors visit as ordinary paying customers, and we rotate auditors so your team never learns a face. That’s the only way to see normal service.
Why visit more than once?
One visit is a snapshot of one shift. Repeat visits at different times and on different days give a fair average and show you exactly where things change. We explain the full visit plan in the quote meeting.
How long does an audit take?
It depends on how many branches you have: 3 months for 1–4 branches, 6 months for 5–9, and 9 months for 10 or more.
Do you test delivery, phone and Instagram too?
Yes. Alongside the branch visits, we call your contact center and message your Instagram account in both Arabic and English, and score the replies.
Can you audit against our own service standards?
Yes. Share your service guidelines in the quote meeting and we add them to the company policies pillar, so the audit measures what you train for.
How much does it cost?
Pricing depends on the number of branches. Book a quote meeting and we’ll send a proposal built around your brand.
Book a quote meeting
Tell us about your brand
Send us a few details and pick a time that suits you. We’ll confirm the meeting within one working day.
30 min
In person at our office or online, whichever you prefer.
You
Your branches, your goals and what worries you most.
Us
How the audit would run for your brand, and a proposal after the meeting.
Request ready
Thanks, . Here’s your meeting request.
Send these details to info@qvisitconsultancy.com and we’ll confirm your meeting within one working day.
Contact
Write to the right team
Generalinfo@qvisitconsultancy.com
Questions, new enquiries and quote meetings.
Operationsoperations@qvisitconsultancy.com
Audit scheduling and coordination for current clients.
Marketing & PRmarketingpr@qvisitconsultancy.com
Partnerships, media and collaborations.